Telephone Support Helpdesk
Triple Software Ltd operates an office based telephone helpdesk from 9am to 5.30pm, Monday to Friday, offering assistance and advice. Staff who man this service are experienced with our products, and are trained to handle queries at all levels of complexity. If the problem is related to a piece of equipment, the help desk will liase with the selected maintenance organisation. Out of office hours an emergency support service is available.

Software Support
The first year's telephone support is included within in your quotation. If you wish further annual support with Triple Software Ltd a contract will be issued and invoiced annually at £500.00 per store. Our MicroPos and ShopMaster software is supported by telephone and on line via a modem, which allows us to properly investigate any problems you may have. This direct access enables our programming and support staff to identify any query, this is possible as our software is written and developed entirely in -house.

Hardware Support
We have customer's nation wide and offer on site hardware cover for the first twelve months with any new installation. Further hardware cover is available on request depending on what hardware you have purchased as follows:

TEC ST-6500
On-site hardware support is provided by TEC (UK) Monday to Sunday to cover all your trading hours with an 8-hour response.
First year's maintenance cover is included in quotation price
Second and subsequent year's cover can be provided by TEC (UK) at £375.00 per terminal for the equivalent cover to Year One.

Note: - Triple Software can provide telephone support to diagnose and fix most problems over the telephone. Spare parts and peripherals can be purchased directly from Triple Software. Most of our customers have gone this more cost effective route.